Pikeluck Privacy Policy — How Your Data Is Kept Safe

Pikeluck ("we", "our") provides online gaming services to users in Bangladesh and other countries. This privacy policy explains what information we collect when you use the pikeluck.best website and mobile app (the "Platform"), how we use it, and how we keep it secure.

By continuing to use the platform, you are considered to have accepted this privacy policy. If you do not agree, please stop using pikeluck and contact our support team.

This policy has been developed in line with international data protection standards. This version, published in Bengali for users in Bangladesh, is written in plain and accessible language wherever possible.

Pikeluck collects two types of data — information you provide directly, and information recorded automatically when you use the platform.

What You Provide Directly:

• Full name, mobile number, email address, and date of birth (collected at registration)
• National ID or passport number (required for KYC verification)
• Mobile banking number (for payment processing)
• Messages and Complaints Sent to Support

Automatically Collected Information:

• IP address and approximate location
• Device type, operating system, and browser version
• Log of which pages you visited and how long you spent on each
• Gaming History & Transaction Records
• Cookies and session data

Pikeluck uses your data only for specific, legitimate purposes. Each purpose is detailed below:

• Service operations: Your core information is used to create your account, verify logins, process payments, and deliver gaming services.
• Identity & Age Verification: Under international licensing requirements, we are obligated to verify that all members are over 18 years of age and are real individuals.
• Security & Fraud Prevention: IP logs and device data are analyzed to detect multiple accounts, prevent bonus abuse, and guard against money laundering.
• Service Improvement: Anonymous usage statistics are collected to help us understand which features are most used and where issues arise.
• Responsible Gaming: Gaming history is analyzed to detect unusual gaming patterns and offer assistance to members when needed.
• Legal obligation: We may be required to share certain data in response to lawful requests from government or regulatory authorities.
• Contact: Your contact details are used to send bonus offers, security alerts, and service updates. You can opt out of marketing messages at any time.

Your data will not be used for any purpose beyond those stated above. If we need to use it for a new purpose, your consent will be obtained first.

Pikeluck does not sell your personal data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment Processors: Only the information necessary to complete transactions — amount and mobile number — is shared with bKash, Nagad, and Rocket. No other data is disclosed.
• Game Provider: Minimal data is exchanged with providers such as Pragmatic Play and Evolution solely to manage your gaming sessions. These providers are bound by strict confidentiality agreements.
• Security Providers: We work with certain technology partners for fraud detection and cybersecurity purposes, who process specific data on our behalf.
• Legal authority: Information required by law is provided in response to valid court orders or requests from regulatory authorities.

Your data is not kept indefinitely. Specific retention periods apply in line with licensing terms and legal obligations:

• Account Information: Retained for up to 5 years after account closure, then securely deleted.
• Transaction Records: Required to be retained for 7 years under financial regulatory requirements.
• KYC Documents: 5 years after account closure. Retained until completion if an active investigation is ongoing.
• Gaming logs: Retained for 3 years for responsible gaming analysis and dispute resolution.
• Support messages: Deleted 2 years after last contact.

After the applicable retention period, data is securely deleted or anonymized so that individuals can no longer be identified.

Pikeluck recognizes and respects the following rights you have over your data. To exercise any of these rights, please contact our support team:

Pikeluck uses several types of cookies on its website and app. Cookies are small text files stored in your browser that help recognize you on your next visit.

Cookies we use:

• Essential Cookies: Used to maintain your login session and run the site's core functions. The site cannot operate without these cookies, so they cannot be disabled.
• Functionality Cookies: Used to remember your language preference, game settings, and screen size. These are optional.
• Analytics Cookies: Used to understand how long you spend on each page and which features are most used. Data is fully anonymised. These are optional.
• Security Cookies: To detect multiple unusual sessions originating from the same account. These are strictly necessary.

Optional cookies can be disabled through your browser settings, though some features may not work as intended. Most session cookies are deleted automatically when you close your browser.

Pikeluck ensures the highest possible level of security on its end. That said, your own actions play an equally important role in keeping your account safe. Following the steps below will significantly reduce your risk:

• Use a strong password — at least 8 characters, including numbers and special symbols.
• Do not reuse passwords from other sites.
• Keep Two-Factor Authentication (2FA) enabled — you can set it up easily from Account Settings.
• Avoid logging in over public Wi-Fi.
• Never share your login credentials with anyone.
• If you notice any suspicious activity, contact our support team immediately.

Pikeluck will never ask for your password or OTP via email or chat. If you ever receive such a request, it's a scam — report it to support immediately.

Pikeluck strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and a government-issued ID is required as part of the KYC process. Additional verification may be carried out in cases where there is reason for suspicion.

If you believe we may have data belonging to someone under the age of 18, please contact our support team immediately. We will close the account and delete all associated data without delay.

If this Privacy Policy needs to be updated, the revised version will be published on this page and the date at the top will reflect the change. For significant updates, members will be notified in advance via email or in-app notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree, you may request that your account be closed.

For any questions, complaints, or rights requests related to this policy, please reach out through the channels listed below: